Terms and Conditions

1. Definitions and Interpretations

“Booking Price” means the price payable by a Client for the chauffeur or logistics service requested.
“Client” refers to any individual or entity that books transportation services through Conciliera.
“Passenger” refers to the person(s) travelling under a confirmed booking.
“Provider” refers to a third-party service provider, including licensed chauffeurs and subcontractors engaged by Conciliera to perform services.
“Provider’s Terms” means the terms and conditions pursuant to which a Provider delivers services to a Passenger.
“Conciliera” refers to Conciliera Limited and its global affiliates, operating as a boutique luxury chauffeur and logistics company.
“Conciliera Platform” means any website, app, or communications channel operated by Conciliera—such as website, phone, email, or concierge—through which Clients may request and book services.
“Supplementary Invoice” means an invoice issued for costs, charges, or expenses arising from services rendered but not included in the original Booking Price.
“Terms” refers to these Terms and Conditions governing the relationship between Conciliera and its Clients worldwide.

2. Use of the Conciliera Platform

2.1 Conciliera offers a bespoke service for Clients to request and book luxury chauffeur and logistics services globally.
2.2 Clients must provide accurate contact and billing information in order to make a booking.
2.3 By submitting a booking request, Clients affirm that all information provided is true, current, and complete.
2.4 Bookings are accepted at Conciliera’s discretion and are available exclusively to verified Clients or their authorised representatives.
2.5 Conciliera acts as an agent for the Client in arranging services with Providers. The agreement for the provision of transport services exists between the Client/Passenger and the Provider.
2.6 Clients understand and agree that:

(a) All transport services are performed by third-party Providers;
(b) Conciliera does not own, operate, or maintain vehicles;
(c) These Terms do not constitute a contract of carriage between Conciliera and the Passenger;
(d) All services are subject to the Provider’s Terms, available upon request;
(e) Clients are responsible for sharing these Terms and the Provider’s Terms with Passengers;
(f) Clients and Passengers must be of legal age and capacity to enter into binding agreements in the jurisdiction of service.

3. Service Engagement and Responsibilities

3.1 Clients must provide accurate and timely details to allow Conciliera to coordinate services effectively.
3.2 Upon acceptance of a booking, Conciliera will issue a Booking Confirmation.
3.3 Any request to modify a booking may incur additional charges, which must be settled before changes are actioned.
3.4 Clients are responsible for ensuring Passengers comply with all applicable laws, including customs, immigration, and travel documentation requirements.
3.5 Chauffeurs retain full authority to make decisions in the interest of safety, including changes to the route or service refusal under certain conditions.
3.6 Conciliera is not liable for delays or cancellations caused by a Passenger’s failure to present appropriate travel documentation or to comply with laws and regulations.
3.7 No refunds will be issued if a Client voluntarily declines to use all or part of a confirmed booking.

4. Payment Terms

4.1 Conciliera accepts payment by major credit/debit cards, bank transfers, and other internationally recognised payment methods.
4.2 Booking Prices are available upon request via the Conciliera Platform or through a bespoke quotation and may change without prior notice.
4.3 Additional services or bespoke requests (e.g., vehicle upgrades, additional stops, special amenities) may incur extra charges.
4.4 All prices are inclusive of applicable taxes unless otherwise stated.
4.5 Full payment must be received no later than 24 hours before the scheduled service, unless otherwise agreed in writing.
4.6 If a confirmed booking is cancelled, refunds (if any) will be issued minus applicable cancellation fees.
4.7 Conciliera may issue a Supplementary Invoice after service completion for costs outside the original Booking Price (e.g., excess waiting time, cleaning fees, or route changes). These charges may be billed automatically to the payment method on file.
4.8 All invoices must be paid in full without set-off or withholding.
4.9 If the primary payment method fails, Conciliera may charge a secondary method on file.
4.10 The Client assumes full responsibility for any chargebacks, payment failures, or financial disputes.

5. Liability and Indemnity

5.1 Conciliera does not operate as a transportation provider and bears no responsibility for the acts or omissions of third-party Providers.
5.2 Conciliera, its officers, employees, agents, affiliates, and representatives (“Indemnitees”) accept no liability for:

(a) Injury, death, or personal loss;
(b) Service delays or non-performance by Providers;
(c) Equipment or system failure;
(d) Misconduct or negligence by Passengers or Providers;
(e) Force majeure or events beyond Conciliera’s reasonable control.
5.3 Clients agree that any legal claims or service-related disputes must be directed to the Provider.
5.4 Conciliera’s total liability, if any, shall not exceed the Booking Price paid for the specific service.
5.5 Clients agree to indemnify and hold harmless the Indemnitees from and against all claims, costs, damages, or losses resulting from:
(a) Breach of these Terms;
(b) Misconduct or negligence by Passengers;
(c) Damage to vehicles or property;
(d) Breach of the Provider’s Terms;
(e) Financial claims, including cancellations or chargebacks;
(f) Any claims listed under clause 5.2 above.
5.6 Nothing in these Terms shall limit liability for death or injury caused by gross negligence or fraud.
5.7 Any third party booking on behalf of a Client (e.g., personal assistant, travel agent) agrees to be bound by these Terms and the indemnity provisions herein.

6. Miscellaneous

6.1 Failure or delay in enforcing any right under these Terms does not constitute a waiver of that right.
6.2 Clients may not assign or transfer any rights or obligations under these Terms without written consent from Conciliera.
6.3 Conciliera may revise these Terms at any time. All new bookings are subject to the Terms in effect at the time of confirmation.
6.4 Unless prohibited by local law, no third party shall have rights under these Terms.
6.5 Booking details, pricing, and communications are confidential and may not be shared without prior written consent from Conciliera.
6.6 Conciliera reserves the right to suspend or revoke Client accounts at its sole discretion, with or without notice.
6.7 Time is of the essence for all Client obligations under these Terms.
6.8 The handling of personal data is governed by Conciliera’s Privacy Policy, available on its website.

7. Governing Law and Jurisdiction

7.1 These Terms and any non-contractual obligations arising from them shall be governed by and construed in accordance with the laws of the jurisdiction in which the service is provided, unless otherwise agreed in writing.
7.2 In the event of a dispute, the parties shall first seek to resolve it amicably. If unresolved, disputes may be submitted to arbitration or to the competent courts of a mutually agreed jurisdiction, without prejudice to Conciliera’s right to seek enforcement elsewhere.